What This Page Covers and Why We Built It
Most FAQ pages are written for search engines. We wrote this one for you. Every question below came from a real account holder — someone who sent us a chat message, emailed support, or got stuck at checkout. We organized them into the categories that matter most: how to fund your account with PayPal, Venmo, or a Play+ prepaid card; how withdrawals
get verified before they clear; what happens when your state's eligibility is in question; and what to do if your account needs an identity check. If you're in Philadelphia or Phoenix and you're trying to figure out why your Venmo transfer hasn't posted yet, this is the first place to look. We keep these answers current whenever our processes change, so you're
not reading stale copy from a year ago. Still can't find what you need? Our live chat connects you with a real person during support hours.
- PayPal
- Venmo
- Play+ Prepaid
- Live Chat Support